Cancellations by the client

As a courtesy to the salon and all our clients it would be appreciated if you could please give 24 hours notice for a cancellation.

Cancellations with more than 24 hours notice will incur no fee; cancellations made 12-24 hours before treatment will incur a cancellation charge of 50% of the treatment booked. Late cancellations or no shows will be charged at full cost of the treatment booked.  Should you decide to not have all of the treatments you may have pre-booked and not tell us until you arrive for your appointment, we reserve the right to charge you for the time booked.


Cancellations by Kent Beauty and Massage

Should we need to cancel your appointment for any reason whatsoever, we will endeavour to give you as much notice as possible and offer you an alternative appointment time.


Punctuality and Courtesy of the client

Please arrive on time for your appointment. Unfortunately, arriving too late to perform a service will result in full charges and, whilst we will always do our best to perform the most complete treatment possible in the time remaining, we reserve the right to amend your treatment due to time limitations if you are late. Each session will be finished on time as a courtesy to the next client.  Arriving late may result in your treatment time being shortened or your treatment cancelled in which case the cancellation policy will apply.

All treatment times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.

We recommend that you aim to arrive 10 minutes prior to your treatment to ensure you have sufficient time to park your car, use the restroom and begin to leave the stresses of the outside world behind.  If it is your first appointment at the salon we also require this time for you to complete a personal consultation card if you have not already done this online.  Consultation cards are 100% confidential and used for treatment purposes only.

Please note that by booking an appointment you are accepting the conditions of our cancellation and rescheduling policy. We really appreciate your business and hope you have a positive experience booking with us. If you have any questions or concerns, please call us at 07973 307092 or email lorraine@kentbeautyandmassage.co.uk .


Punctuality and Courtesy of Kent Beauty and Massage

We will always aim to run to time but due occasionally appointments may overrun. When possible we will inform you in advance so you are not kept waiting unnecessarily.  Should we be unable to give you your full treatment time we will only charge you for the time you were treated for.


Mobile Phones

We politely ask you to turn off your mobile phones when you arrive for your appointment.



Payment can be made by cash, cheque or card on the day, by bank transfer in advance of your treatment or via PayPal for online bookings.


Your health

Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document, if you haven’t done this online, to highlight with the therapist any health issues you may have.

For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor or consultant stating that you are able to receive the specific treatment you want to have in the salon.

Please inform us on any medical conditions, including pregnancy, prior to booking as some treatments may not be appropriate for you.


Right to refuse or terminate a treatment

We reserve the right to refuse or terminate a treatment at any time for reasons that may include (but are not limited to) the following:-

  • Medical Conditions or illnesses that can affect the therapists health e.g. cold, cough, flu etc
  • Being under the influence of pain killers (over the counter or prescription), alcohol or other drugs or intoxicants (massage may not be safe if you cannot gauge pain).
  • Poor hygiene – please be relatively clean (bathed within past 24 hours)
  • Comments or actions of a sexual nature
  • Being rude or disrespectful
  • If we are not the right therapist for you
  • If we need to refer you to another medical professional



If you have any allergies, please inform us at the time of booking.


Gift Vouchers

Gift Vouchers are non refundable and are valid for 6 months from the purchase date, unless otherwise specified,  and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. For vouchers with a monetary value, you are under no obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.


Patch Testing

It is the law to patch test you for reactions to certain treatments before we carry our a treatment.

This is for your own safety.  Treatments requiring patch tests are clearly indicated on the website and/or price list.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.



Treatments available and prices may change without notice

Courses to be paid in full on the initial treatment and taken within 3 months.

Here at Kent Beauty and Massage we strive to offer the best treatments possible however if we do not perform treatments or services to your standards please contact the salon via phone on 07973307092 or email lorraine@kentbeautyandmassage.co.uk within in 24 hours of your treatment for the salon to be able to assist any of your concerns, if the salon is closed we will contact you as soon as possible.



Offers on the website and our Facebook page are for a definitive period only.  Once the offer period has ended the treatment reverts to its normal price.


Payment & Treatment Choices for Pamper Parties 

For Pamper Parties: A non refundable booking-fee of 50% of total package value is required in order to secure your pamper date;  this is to be paid via bank transfer.  

Upon receiving request for a day and time an invoice will be raised and sent to you via email. Your requested date will be provisionally reserved however, until the booking-fee is received this is only considered a preliminary booking and the date in question remains available for another person to book.. Upon receiving your booking-fee the date is secured for your party.  The outstanding balance and treatment choices are due at least seven days prior to the secured date.

For pamper parties you are required to advise of us treatment choices at least 7 days before the party date. Whilst we will always try to accommodate last minute treatments changes we would advise you to give as much notice as possible to avoid disappointment. Once your pamper party date has been confirmed, we will be unable to issue a refund for any individual cancellations, unwanted treatments or no shows. Prices are a per person price and can not be shared between or split between party guest .  Depending upon the package chosen, there is a minimum number of treatments to be booked and these are clearly shown on the website.

All pamper package times stated include preparation of the couch and the client’s de-robing and re-robing at the beginning and end of treatment.  Should you prefer 5 minutes between guests please request when booking and we can advise you of the additional charge per guest for this service.

The party organiser will ensure that guests arrive on time for their pre-scheduled treatment/s. If changes are made your therapist will make every effort to accommodate this including lateness but in such an event Kent Beauty and Massage will have no liability for any loss of treatment/s time.
We ask that you stick to your chosen treatments on the day as every effort has been made to organise your therapists and time accordingly. We do aim to be flexible though so please ask your therapist if you are really unhappy with your treatment choice and every effort will be made to change it if possible.

Payment for Mobile Treatments / Relaxation Delivered

If booked in excess of seven days prior to the requested date a non refundable booking-fee of 50% of total package value is required in order to secure your requested date and time;  this is to be paid via bank transfer.  The balance should be paid no later than seven days prior to the booked time.

If booked less than seven days prior to the desired date an invoice will be raised immediately and full payment will be required by return in order to secure your booking.

If booked on the day, payment prior to treatment will be required, this can be paid via BACS, PayPal, Cash prior to the commencement of the treatment.


Cancellation policy once paid in full:

(for pamper parties / mobile treatments / relaxation delivered)

Cancel with 2 weeks notice – 50% refunded (50% non-refundable booking fee not refunded)
Cancel with 1 weeks notice – 25% of total invoice amount refunded
Cancel with 24 hours notice – 0% refunded
Please note that your booking-fee is non refundable.

For all treatments – pamper parties / mobile treatments / relaxation delivered

A late start time may result in reduced treatment times.

All times stated include preparation of the couch and the client’s de-robing and re-robing at the beginning and end of treatment.

Therapists will arrive around 15 minutes early in order to set up and be ready to start at your agreed time. We ask that you are please ready to start at this time and that sufficient space has been made for massage couches if they are required for your treatment selection.

Kent Beauty and Massage shall not be liable to the organiser, guest/s or clients for any loss, injury, damage, expense or delay suffered by the organiser, the guest/s or clients. This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether willful, negligent, reckless, dishonest or otherwise) which takes place during the party, mobile/relaxation delivered treatments on the part of the Freelance Therapist/s or the Host or the Guest/s. The organiser, guests and clients acknowledge that Kent Beauty and Massage charges are set on the basis that it has no such liability.

For parties/treatments further than 5 miles from CT13 9AH travel costs may be added to your booking; these will be calculated on the government recommended 45p per mile.

For parties/ treatments starting on or after 6.30pm an additional out of hours charge of £20 will be applicable.

For parties / treatments on a Sunday an additional £15 will be applicable.


Our Rights

We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website

We reserve the right to change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.



All competitions are promoted by:

Kent Beauty and Massage, Innovation House, Discovery Park, Sandwich, CT13 9FF

Competition entrants must be over 18 at time of entering; one entry per person.

Winners will be chosen at random on the date stipulated in the competition. Winners will be contacted via email after prize has been drawn.

The winner will be required to take part in publicity and have their photograph taken for social media and / or the website.

Kent Beauty and Massage reserve the right to amend the prize or rules if necessary.

By entering a competition you are agreeing to sign up to receive newletters and special offers etc.  You may unsubscribe at any time.

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